Our utmost priority is customer satisfaction, as we offer refunds and replacements of unwanted or defective products you purchase from us. This refund policy (the policy) informs you about your right to return and receive a refund for the product purchased on our website as well as describes procedure, rules and guidelines relating to the refund and refund for products purchased on our website
Returns of products by buyers and acceptance of returned products by sellers shall be managed by us in accordance with the returns page on the website as may be amended from time to time. Acceptance of returns shall be in our discretion, subject to compliance with applicable laws of the territory.
Refunds in respect of returned products shall be managed in accordance with the refunds page on the website as may be amended from time to time. Our rules on refunds shall be exercised in our discretion, subject to applicable laws of the territory. We may offer refunds in our discretion:
Please read this policy carefully to understand your right and also understand the requirement for the return and refund of the product.
We offer return, refund and repair of damaged product according to the provision of the law. If the product you purchased from us is damaged, you may be entitled to refund, replacement, or repairs.
We offer refund for the product and you are eligible for refund provided that:
- The product is return in its original packaging.
- The product remains sealed and unused.
- The product must not be damage or broken at the time of return.
- The product will be return with the receipt issued for its purchased.
- Exceptions
Notwithstanding other provision of this policy, we may refuse to grant returns or refund if
- You received what you ordered, but simply change your mind about the product.
- You misused or mishandled the product in such a way that caused damage to the product.
- You are aware or notify of the problem with the product before making purchase.
- You did not like your product purchased or realize you had no used for it.
- Damage product.
If you discover that the product purchased from us is damage during delivery
- Report the damage to us immediately upon discovery
- Ensure that the damaged product is returned in the same condition and packaging It was when it was received
- We will organize for repair and/or replacement of the damage product provided the damage product is return within the stipulated period on the receipt of the product
We offer a (3-7) working days refund policy for items/orders that do not meet its customer’s expectations or are defective and after other channels do not meet client expectations, including a reprint or a credit to print a new order. Please note that the request for a refund has to be reported within 3 working days after receipt of orders as we will not make a refund if an order has been delivered and no issue was raised within 3 working days after the order was received